Showing posts with label Listing Advice.. Show all posts
Showing posts with label Listing Advice.. Show all posts

2/12/08

Agent Trick: "Buying a Listing" Vs No Recommended List Price

When I say "Buying a Listing," I'm not referring to the actual act of buying a home. Instead I am referring to industry agent to agent jargon. It refers to an unethical trick where some listing agents will inflate the recommended list price in order to win the deal.

I have referred to my mother several times in my blog. I've learned more about real estate from her than anybody else, oftentimes from her mistakes. She was never an agent, but sold several homes over the last 20 years. She would frequently fall for the "Buying a Listing" trick. She would interview 3 agents and inevitably pick the agent that would promise her the highest price. But her homes would sit and drop. Only after being on the inside did I learn that this was a technique used to win business.

So now when I meet a seller, I don't give a price recommendation! Pretty counterintuitive heah? And you might be thinking, "I thought that was the #1 value you brought to the table. If not that, what the hell are you good for anyway?" This is why I don't:

  1. Picking an agent based on their list price recommendation is ultimately the worse choice you can make. I've said before, "So they told you $640,000? What if I told you $675,000, would you hire me then?" And the answer is frequently YES!, with a hint of saliva glimmering from the corner of their mouth. Well that is EXACTLY why I won't tell you a price!
  2. Many agents will spend only 20 minutes printing out a list of recently sold homes, and they come up with a range. (sidenote: I don't get ranges. Everyone wants and expects the TOP of that range, right?) But more importantly, it can take upwards of 5 to 10 hours to come up with a price and that is done WITH the client (maybe another post will detail this process). So, I won't spend several hours on a listing, if I haven't even been hired yet. You get my full attention... after you hire me.

I also don't like the agent vs client mentality. It is counterproductive, when it should be more of a collaboration.

Once I went to a "large" real estate company meeting to teach them about blogging. The broker ended the meeting with a pep rally style, "Now go out there and get some price reductions!" Are you kidding me? It shouldn't be a battle between the agent and the client, but instead the agent fighting to NET the client more. Being a partner in the pro cess, not a smug know-it-all looking after the agent's best interest.

If you pick an agent based on the highest recommended list price, be prepared to SIT, DROP and NET less.

Written by FranklyRealty.com Broker Frank Borges LL0SA, and I approved this message.

(please report typos, and follow the comments at blog.FranklyRealty.com)

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11/27/07

Dec vs. Jan. When to LIST Your Home.

Part 2 to my: Current Sellers "Wait Till Spring"? Yeah Right. Lose $10,000, which focuses on sellers that put their home on the market around September and whether they are better off trying to get a deal done in December, vs waiting until Spring to get a higher price. My data showed that they got $10,000 LOWER if they waited until Spring.

The question that I still have is:

If you have a home for sale that is "ready" (a fully staged Arlington Virginia Home), are you better off waiting until January 1st (or Spring) to list your house?

LIST TODAY (Dec 1st) PROS:

  1. Inventory is lower, less to choose from for buyers.
  2. Everything seems stale and leftover. Maybe put a hot listing on, and those that are actively looking will jump on it, even in December?

LIST TODAY CONS:

  1. Fewer buyers. There are 2x the # of buyers (lookers) in Jan Vs Dec.
  2. Source Google Trends: MLS HOMES
  3. The more Days on the Market, the lower the price tends to go. You have a better chance of selling your house the first week it is listed, especially if you can get 2 interested parties.
  4. A TON MORE LISTINGS in Jan. Yes there is more demand (buyers) but there is a TON MORE SUPPLY.


So I ran some numbers (I don't really trust numbers, but lets see...).

I looked at all homes in Arlington that were listed on 12-1-06 through 12-10-06 (Dec Listed) and compared how they did to listings that were put on the market 1-1-07 through 1-10-07 (Jan Listed), this is what I found:

This shows me:

  • There are 20% more new listings in Jan vs Dec. (vs 100% more traffic from buyers)
  • Homes sold 30% faster in Jan
  • Homes listed in January were 40% MORE likely to sell within 2 weeks.
  • BUT The actual % of Original Price was only .3% difference ($1,500 on a $500k place).
  • The Median price was $100k off, that doesn't mean homes went up 20%, just the type of home was a little different. I pretty much ignored that number.

Based on these numbers, with most weight placed on the % of list, I think it doesn't really matter when you list it. I've said this about Market Timing for buyers, I guess it applies for sellers too.

Supply and demand already works itself out, I still don't believe you can BEAT the market. (ie more buyers, and more listings).

But Frank, you said Dec was better for buyers!

Yep, my Market Timing for buyers post says that you shouldn't time the market, but if you find yourself in Dec, you might get a better deal since there are fewer buyers. I guess that might NOT be true after all. Sorry about that.

- Written by Frank Borges LL0SA- Broker FranklyRealty.com (please report typos)

Also see Jeff Royce's Taking Your House off the Market for Winter?

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7/21/07

THROW-UP listings. Do it "RIGHT," Not "RIGHT NOW!"

Ever heard the phrase "Hurry up and wait"?

How about the bastard cousin: "If you hurry up, expect to wait."? Not as catchy?

Anyhow, the fastest way to sell a house is to slooooooow doooooooown and do it right from the beginning. A rushed job will NET you less and take 3 times longer to sell.

A month ago I was contacted by a seller that wanted their house on the MLS tomorrow!

In one day! Could I have done it? Could I have thrown it up on the MLS? Sure, but it would look like throw up, and that doesn't sell... slowly. And no you can't just put it up quickly and make it better later (I'll explain later). So, I had to send her elsewhere...

Time and time again, the seller wants to have it sold yesterday. I don't blame you! The process is pretty stressful, and the faster you can unload the property, the better, right? Here is where the counterintuitive part kicks in... you sell it FASTER if you give your agent, stager, and sometimes painters and photographers the proper amount of time to get everything done perfectly straight out of the gate.

  • Put all of your efforts behind the first weekend LAUNCH!

The best way to sell a place is to have 2 offers. Yeah, maybe a bidding war will occur, but I'm talking about getting that extra nudge to make 1 of the 2 interested parties put in an offer.

The best way to do that is to:

a) have a delicious product.

b) compress most of your efforts into the first "launch" of your product.

Microsoft doesn't release a new big software and THEN advertise slowly. They are like a fireworks display in reverse. They start with the grand finale. They have a HUGE media blitz up front. You need that for your home. (this is also one of the reasons why it hurts you to "try it" FSBO for a couple of weeks, you deflate the parade, read: Go FSBO! Save $20,000! Realtor Tells All!)

  • List EXACTLY on Wednesday night or Thursday.

If your Realtor says "so when you think you wanna have your listing thingy up?" Please fire them and go to the phonebook and pick the first alphabetically listed agent, chances are, they will be better.

Why Wed/Thur? Email alerts for new listings are automatically sent around midnight to home buyers that have signed up through various MLS searching services. If you list on Friday at noon, everyone getting alerts at work will see them on Monday. After your "weekend launch!" If you list on Monday, the lead time is too long before the exciting weekend. You might have some interested parties, but why not compress the interest to a few days and make your house seem more appealing? Also sometimes you can kill your chances for a bidding war as those fast buyers tend to give Thursday deadlines, before the weekend push. So yes, given the choice to rush a listing in on Sat, versus waiting until the following Wed, I think waiting will sell your house faster! (Ok, maybe I'm a little too into the psychological science of selling, but I have seen it work)

Here are some made up stats of mine:

  • 80% of your visitors will see your place in the first 10 days.

At any point in time there are a certain number of buyers waiting on the sidelines for a home to go on the MLS in a certain zip code. They have MLS email alerts set up. Once it hits, that backlog of buyers will see your house within the first 10 days. These are the best buyers since they probably have been looking for a while and are ready to act on the perfect house.

After those 10 days, traffic will tank. You might first blame the agent thinking that they have slowed down their marketing efforts, but that probably isn't the case. Now you have to to wait for newcomers into the market. And the longer it sits, the higher the chances it will sit even longer!

  • You only get 1 chance to impress!

If you throw up the listing and it has no photos, only a couple of photos, ugly photos, unstaged photos, the potential buyers will see your place and hit the delete button. Maybe only to reconsider you again when the next alert hits, your price drop (alerts are sent out for new listings and price drops).

  • Sidetip: Never list "freshly painted" in your remarks.
Also people don't like places that appear fixed up just for the sale. Why would you highlight "this place used to be a dump and a rental." Instead, just let them come in and in their mind think "wow the former owner was meticulous." Which scenario gives you a better warm and fuzzy? A good agent and stager will manipulate that feeling to the seller's benefit. (all part of our master plan)

While I used to think staging was swinging past Target and picking up $100 worth of junk and plastic flowers, it is so much more (and now I'm learning that there is a huge difference between a 2-day certified "stager" and a design degreed professional. It makes a difference, that difference nets you more. Blog coming soon.). Actually we recommend taking staging a step further and oftentimes undergoing light construction and repainting. Each house is different, but it takes time to do it right. Expecting designers to work their magic in one day would overflow mental institutions across America!

It takes some time to get things down right. Maybe a week, maybe two weeks or more, if we need to coordinate a team of workers to work on your house. Maybe one day there will be a drive through MLS service that can get the stager out to the house within the first hour, and the construction crew out by hour 3 and photography etc etc. (Sounds like a reality show to me: "Ready to Sell in 4 hours!")

Oh and that seller that wanted the "rush job," her place is still for sale, and she has already dropped her price $10,000.

Bottom line is, we understand that you want to sell it as fast as possible, but lets take a moment, breathe and do it RIGHT, Not RIGHT NOW! And net you more, and faster!

- Written by Frank Borges LL0SA- Broker/ Realtor FranklyRealty.com

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5/24/07

60 Minutes: Redfin Saves $27,000 vs FranklyRealty.com Client Saves $152,000!

Last week 3 people texted me (or would that be "text me")
saying "Turn on 60 minutes," yet I missed it! (see it)

America was lured in by the... 20 year long regurgitated story "Attack on the 6% Realtors" and comments about "saving thousands."

After watching such a biased infomercial, of course Redfin seems like a no-brainer. Well my blog readers have a brain, so here it goes...


Sidenote: Normally I'm not a fan of NAR, but I did agree with most of their comebacks (click to see).

I have written extensively on my bias opinion on the pros and cons of rebating and discounting including:

I would like to focus on the "savings" comment put forth by 60 Minutes' case study.

"WE SAVED $27,000"* NOTE THE ASTERISK!

After they were done laughing and giggling on their couch about how they saved $27,000 and how they could spend it on their wedding, they made an under-the-breathe comment that they sold their place for...

"$10,000 under what Redfin recommended that we list it for."

In this comment I see two things to question:

1) "$10,000 Under List"

2) "The list price recommended by Redfin."

So let's start with the latter...

If some of their agents do as many as 8 closings a week, might it be remotely possible that they might have a strategy of listing low in order to sell fast? I'm not saying they do, but would that make sense to anybody besides me?

And for the "$10,000 under list," while I oftentimes say that "Many Listing Agents Suck" See RealtyTimes article or my blog, one has to wonder if another motivated agent that had more time to devote to the listing might have:

  1. Landed them full list ($10,000 higher)
  2. Started higher and ended higher ($15,000+ higher)
  3. Got a bidding war going, resulting in a much higher net ($32,000 like our Realtor Megan's listing, see blog).

In my biased opinion, the best way to get the most for the house isn't to find one buyer, but to find at least TWO buyers. I don't believe in pricing low to start a bidding war, but I do believe in getting as many buyers into the process as possible. A process that can take an extra 8 hours in one day for one agent, while netting the client another $32,000.

Back to the "$27,000 total in savings," that was for buying and selling. If we assume that they bought a bigger place, they probably "saved" $12,000 on the listing and "saved" $15,000 on the purchase.

I'm confident, and I have references to back me on this, that I can consistently do at least $12,000 higher than a discount agent. I wish there was a way to prove this with statistics, but they would just be manipulated.

Instead I can only give real world examples:

  1. Megan, with FranklyRealty.com, had a recent listing (See Bidding Wars? It's The Staging Stupid!) The initial discussion regarding the starting price at the listing appointment was roughly $550,000 (seller's opinion). After staging, light remodeling and further research, and many hours of work, the starting price was set aggressively at $570,000. The end result was 3 offers and a ratified contract $13,000 higher. While I'm confident in these number being an example of hard work, Redfin might also find an example of an agent that did a similar great job. And if that person was so great... I would hire them and pay them double, because they are worth it. (think about that for a second, if you could offer value way beyond discounting, wouldn't you start charging accordingly?)

    Sidenote: ZipRealty, another discount firm (some disagree with that term, see blog comments/debate), according to one blog is full of disgruntled, newer, and underpaid agents that are overworked. External blog: What's Wrong with zipRealty


  2. FranklyRealty.com Saves Client $152,000 should be the next 60 minutes update.

The above is actually a true story. It was a hot seller's market, and with proper marketing and about 10 stressful non-stop hours the $499,000 listing was bid up to $601,000. One thing is to bid it up, another is to actually close at this price. Especially after several attempts to renegotiate, and appraisal issues. Yeah sure, I got a few bucks for the incremental difference, but that is nothing compared to the unexpected $102,000 in their pockets. Sure they could have "saved" and sold it fast FSBO, but they wouldn't have been able to get anything near what I got them (their words).

Then on their purchase, they loved a house that was getting 8 offers. At FranklyRealty.com we don't write normal looking offers, and that sets us apart immediately. Each offer is different. I can't publish all my tricks here, but when was the last time that you saw a contract that put the Realtor's ENTIRE commission on the line as a promise that we wouldn't renegotiate the offer? That is powerful. Also we run a CRA (tm) Comparative Realtor Analysis report (see it here on RealtyTimes.com) amongst many other systems that net our client more.

A good agent should approach buying a house like an acquisition of a company. Thus winning contracts for less. In this case the 8 offers were bid up to approximately $800,000. Why in the world would somebody take our lower offer? Well because money is not the only motivating factor. When we got that house for only $750,000 my clients were in shock after just getting approved by the lender to get bid up to $800,000. They saved $50,000.

So it doesn't matter if the market is hot, cold or you are buying or selling, an aggressive agent can save you much more, and do it in a way that all parties are smiling in the end.

Ok, I got sidetracked. The point is that what a great agent does can't be compressed into 8 closings a week per agent.

So you have to pick one:

  1. "save on commission" or
  2. "net more."

Bottom line is,

I used to rebate... but then I got... good.

Frank Borges LL0SA- Virginia Broker/ Owner FranklyRealty.com

Blog.FranklyRealty.com Featured in BusinessWeek, CNBC, WSJ etc.

Don't miss another blog, get it via email. Sign up now (spam-free) on the right side of the page.

Videos at YouTube.FranklyRealty.com
Keywords: Housing bubble? Arlington, Alexandria, mls, homes, Real estate, Virginia, Alexandria, 22201, 22314, Fairfax Va, DC Realty, Realtor

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4/30/07

Bidding Wars? It's The Staging Stupid!!


First of all, a shout out to Megan (FranklyRealty.com Realtor) for her most recent bidding war in Old Town Alexandria. Sold in 3 days, $13k over list. Photos at 1322Princess.com. One key to her success... Staging! (see bottom for before & after photos)

So, a buddy of mine in Chicago wanted to sell his place and he wanted my help deciding the best route to get the highest net.

He, like almost every person in the United States NEEDS that last $5-15k.

At first he wanted to "save" and sell it by owner. I, the oftentimes Anti-Realtor, told him NOT to take this approach (I guess I am more of an ANTI-SUCKY-ASS-AGENTS agent) read my Save $20,000 blog.

So I told him I'd find him a great Realtor (no I didn't take a cut).

First I had him email me a couple agents that he knew of, and I did a stealth interview of the agent. There I was, an agent from Virginia, and this Realtor was still feeding me B.S.

Actual B.S. Ad:

Are you kidding me?

His marketing materials boasted that they put your house on 600 websites and they put your house in front of 700 million home buyers. I recently read in BusinessWeek that India now has 50 million internet users. Thank God they can all see my friend's condo! I hate marketing that is just short of flat out lying and meant to confuse customers, or to play the "I have a longer checklist than yours" contest.

Realtor Trick: Do not fall for the "my checklist is longer than his" trick.

Oh and that 600 websites... as I suspected (after calling him out on it), he only puts it onto this thing called the "M" "L" "S" (ever heard of it?) and the 599 other websites pull from the MLS and rebroadcast the data (in other words all Realtor get on the same 600 websites).

So I was on my own. I looked to ActiveRain to get a good Chicago Realtor.

I didn't care too much for the agents that were on here in Chicago (no particular reason, nothing stood out), so what does one do....

I found the PERFECT solution for finding a great agent! GO TO A STAGER!! I went to a top stager and asked him "Give me some names of agents that have used you. By merely using you, they are 99% ahead of the game and they 'get it', and they will help my friend net more."

Blog update 5-2-07: "Somebody asked me, what is a stager." Staging is a trademarked word, you can go to www.StagedHomes.com for more info. Staging can include anything from nicely laid out nick naks (my stager is gonna kill me if she saw that as a definition to what she does) to light construction. You know how the iPod and Mac's use design to attract buyers? Kinda like that! Bottom line is staging makes buyer's drewl and BUY!

Sure enough, I found him a GREAT Realtor, and my buddy got the property staged. The agent was young, but sharp, he got it. And low and behold...

it sold in 4 days for OVER what he wanted (net) to get FSBO and it got bid up $7k - $10k over what he wanted.

More CA$H = he couldn't be more excited.

Thank you stagers! How do we get more customers to take a HANDS-OFF approach and just say "Do what you need to do" and not debate every $500?

Sellers, call their references. So few people do this. If they are a good stager and they say that hardwood floors will sell your place, do it. That $2k-3k will come back to you 3-5 fold.

- Written by Frank LL0SA Broker FranklyRealty.com Virginia

p.s. Good photography was also a requirement when I was checking out agents.

Here are some before and after's of Megan's staging. For about $10,000 this house was transformed! Our starting price was $20,000 higher than the initial price target AND it got bid up $13k higher. While looking at the photos one might initially say it looks like a simple clean up job, but it was so much more. New paint throughout (not just any paint, but color patterns that make it jaw drawdropping), upgraded kitchen with granite (not just ANY granite!! and stainless steel appliances) and Megan would have to list the rest of the changes.



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4/29/07

Go FSBO! Save $20,000! Realtor Tells All!!

You've seen the magazine headlines about selling For Sale By Owner and saving $20,000! Well I'm going to tell you exactly how to do it! Other Realtors will hate me for it, but I think consumers deserve to know all the REAL options available. The inside scoop.

First the "facts." Did you know that the National Association of Realtors, (NAR) the group that put out ads that say now is the time to buy and now is the time to sell (see blog) came out with a report that shows the average FSBO home sold for $180,000 and the average Realtor listed home sold for $230,000. Do the math, even after Realtor fees, they are implying that Realtors can get you 25% MORE for your home...

BALONY! I don’t believe stats, that is why I tend to make up my own from the gut, and you can take it or leave it. I don’t believe in “facts” because it spells st
caf backwards and both mean nothing!

But before we go on, we need to perform one exercise...

When selling your home, what is your #1 goal (besides maybe speed and sanity)?

Is it getting the highest possible net, or paying the lowest amount possible in commission?

If you answered "both"... WRONG. Stop, try again, you can only pick one.

Yes, your NET is what matters. Ok, now you can continue...


Ok, so you want to sell your house yourself? Heck why not?

You're probably smarter than 90% of Realtors out there! Anybody can get a license in under two weeks right? And those damn Realtor fees are way too high! Can you say "Monopoly" and Mafia-style collusion! And in most places across the US, they even figured out a way to make TWO Realtors get paid, as if one getting a windfall wasn't enough! Maybe one day they will find a way to fit in a third agent. Maybe that agent can have a badge and represent the government to make sure the two parties act fairly. Oh and of course it will be "paid by the seller."

Ok, so let’s save some big bucks!


As many of you know, the process is called FOR SALE BY OWNER, aka FSBO.

Plain and simple... No Realtor fees, paid by nobody (I know that isn't proper English, but in my head with the "proper" rhythmic tone, it works). Just a grand or two paid to a closing company and you've saved $20,000! Go buy a 2004 Saab Convertible with the money (for those of you that follow the blog and read "I need a Buyer agent for my car" I just finally bought a car, oh I wish I had a buyer agent! Ask me which.)

Actually there are a couple of ways to do "FSBO", I'll list them for the least to most "expensive!"

Options #1 + #2 pay 0%, ie. $0.00 in commission!

  • Option #1: For Under $10 Get A Yard Sign
    Buy a Home Depot's red FSBO sign and stick it in the front yard. Your goal being to snag a passerby that happens to:
    a) Not have an agent
    b) Is ready to buy
    c) Is willing to pay your price!

How great would that be! Can you read the headlines now... "House sells. Marketing maxes out at $8, seller saves $19,992." (Also note that Craigslist is free too, so maybe you can use that, but watch out, those damn Realtors will flood your inbox with spam, telling you how they can "help" you. Yeah "Help you" fail so you list with them!!


ADD inflicted side note: Realtor Trick Alert! Realtors know that some 50-75% of FSBOs will eventually turn to a Realtor. So don't trust that Realtor that offers to "help you" for free. They are helping you FAIL today so they can get your listing tomorrow. For example they might say "yeah you can get that price" and encourage a high price, which increases your chance of failure, thus increases their chance of getting your listing. Brilliant?! So maybe this blog is meant to indirectly NOT help you! (all part of my master plan??) And you all thought Realtors were dumb!

  • Option #2: $100-$250 via ForSaleByOwner.com (avoid the $600 plans)
    Starting at $100 you can buy a month on the website ForSaleByOwner.com or for $250 you can get the all-you-can-eat-leave -it-until-it-sells-plan (prices vary per region). On the site you will see higher upsell services (not counting MLS, I'll get to that, hold your horses!) that go up to $600 that claim to "feature" your listing or rebroadcast your listing to another 20 sites, that is all hogwash (opinions expressed here are that of the author, yet they are still right).
    You don't need to be "featured" on this site since people buy with specific searches (price range and house size and area), they will find your listing. And this site is the powerhouse leader, probably with 95% FSBO traffic marketshare, so don't bother with any other FSBO site (except Craigslist and in some places MilitaryByOwner.com). If there is an option for more photos, I would max that and go buy the V570 and ask me to send you a link to a class featuring this super wide angle camera taught by a former National Geographc photographer (me)!

So it sounds too good to be true. Is it? Dunno, but here are some things to consider:

Attention Kmart Blue Light Special Bargain Shoppers!

Put yourself into the shoes of a buyer. If you see a FSBO sign, what is the first thing that pops into your head?

Either

a) I bet they overpriced it (which is why a buyer agent can help you, see Buyer Agency contracts, don't sign them)

or more likely

b) “Great! I can save on Realtor fees and get a bargain.” But wait a second, I thought the SELLER’s entire point of doing FSBO was for THEM to save the commissions?

Well if your main buyer audience are without Realtors and looking for bargains, they will not only expect the 6% off the top, they will start even lower than that. Oh of course you can say “no,” but you get my point right? These type of buyers tend to be the bottom feeders and bargain shoppers.

Fewer Prospects Lead to a Lower Price

Oh, ok, you got me again, “not always.” Heck you can do that for everything that I say and we’ll get nowhere. Instead, just allow for my biases and opinions, you filter them out and do as you please with the information.

So back to ECON 101. Supply and Demand.

Do you agree that by just putting a sign in the front yard, you probably only reach about 2-5% of the possible buyer audience? Ok maybe you live directly on one of those coveted main highway houses, but for the most part, I’d say 90% of buyers and their agents will use the MLS via the internet.

I always say it takes 4 interested parties to hopefully get 2 serious offers and that is what gets you the best price. But if only 2-10% of buyers see your home, getting the best price will rarely happen. I’d say your chance of getting top dollar and selling it are around 5% or 1 chance in 20 FSBOs that attempt it. I could show you stats, but I don’t believe in them, so just agree or disagree with my guess. We will go over later the pros and cons around “lets just try it, it can’t hurt” approach, which CAN hurt.

90% of buyers have buyer agents.

Again a made up number, but I deem it more reliable than biases “stats” given by NAR, and we all know what that spells backwards!... Wow, cool, I didn’t even plan that. Racecar! Anyhow, this bullet point. So pretty much the same Econ 101 example detailed above. If you are FSBO offering 0% buyer agent commission, you pretty much exclude 90% of buyers, even if they did a find you. (Note that good Realtors, like us, will show you everything (read This blog).

Also Cathy (Frankly agent) taught me this analogy... If you take a Rolex to a flee market, no matter how nice that Rolex is, no matter how good you can negotiate, will you get anywhere near what is a "fair price?" Um, no.

Too extreme of an example? Ok, I gotcha, how about this... Selling a used car? The dealer can get so much more for the same car than you can get on your own. They add some staging (It's The Staging Stupid!!), better marketing, and a name to back it. I'm not saying to trade in your car, I'm just saying that we understand that a dealer sold used car will go for 5-10% more (in part because people buying a car by owner, they do it so that THE BUYER gets the saving) The buyer's goal is to offer just a few hundred over what the seller might have received with a trade in. Sound familiar? If not, you've been speed reading. Go re-read.


So I got an idea!! Lets offer ONLY a commission to the buyer agents! They are the important ones right? They bring the buyer right? On to the second main options for FSBOs.

  • Option #3: Just pay the Buyer Agent! Cut out the Listing Agent! Save $10,000

Quasi FSBO "Flat Fee MLS" for $200-400 (let me know if you want a reference. And yes for full disclosure I will get a $100 cut from them, hell I just lost a $10,000 commission after writing this 3 hour blog. Wait! Maybe if sign 100 people up, I'll make up for the $10k! Oh wait, that means I'd have lost $100k, and therefore would have to refer 1000 sellers to make up for it... oh wait... MS Excel circular reference error.)

If you are going to offer money to a buyer agent, you’d be a fool to not spend another $200-400 to get your house on the MLS via a “Flat fee MLS” service. This service’s main goal is to get you on the MLS for a flat fee, regardless of whether you sell it or not. Meanwhile a commission is published for the buyer agent and you get on the MLS and you get the exposure! Therefore wiping out 2 of the 3 hurdles above!

Ok, so maybe just pay the buyer agent! They have the buyers right? They are the only ones that really add value, right? Oh and don't let the listing agent fool you with their Realtor Trick; ads that say: "I have buyers, let me list your house." That makes NO sense! If you have buyers, you are the buyer agent (the important one right?), so bring your buyer, why should you also get a listing fee?

So how much do you offer the buyer agent (it must be disclosed up front)? Do you go with the local standard rate (In Virginia it is 3%), or heck, that is a rip off! Why not just pay 2%?

Well I’ll go on record saying you are an idiot if you don’t offer what is the norm in the area. I don’t care if it is bidding war season and you can sell your house in 3 days. You will get MORE with a larger audience of buyers. I know it might initially seem like a rip off, and agent compensation is an entirely separate 3 page blog, but the average Realtor in the US makes $17,000 according to NAR (I can’t imagine they would want to make themselves look THIS bad, so it has to be true.

I know from your perspective, heck you could give them $5,000 or 1% of your $500,000 and all you saw them do is walk in with a client for 30 minutes. That is $10,000 an hour. Well I wish. You miss the 20 homes that Realtor was schlepping the client around to previously, or the broker fee which is as much as 55% (45% to the agent) and another 25-50% taken out for referral fees or mentoring fees. I saw one agent’s $10,000 commission literally result in a $2,200 check to her. I know that it isn't your fault and you shouldn’t have to pay for the 19 homes they saw previously, but bottom line is your neighbors are all giving X, and if you give X divided by 2, you will disincentivize Realtors (I love these homes for my clients since I know nobody goes into them, we can get a better deal!! Hooray for idiots! Idiots= good deal, scratch that “better deal” see no good deals blog)

Ok so now you have mastered the above hurdles and you are all set with taking the flat fee option and paying $400 plus 3% to the buyer. I know the alluring $20,000 “savings” will now be cut down to $10,000, but heck that can buy you a nice 2 week vacation in St Thomas (insert vacation photo) and you might get much more traffic that will exceed the $10,000 that you saved and therefore NET you more.

Remember the goal is to get the highest NET.

So Frank, you are saying that Listing Agents are worthless, so just cut them out with Flat Fee MLS services?

Yes, exactly.

Well, not really. Actually "no." I just wanted to say yes to throw you and speed readers off (I read slowly, so I have to mess with you skimmers and fast readers, leave the good stuff for the detail oriented).

Here are some problems with flat fee MLS

Realtors hate FSBOs. Quasi-FSBOs that are on the MLS aren’t AS bad as regular home depot FSBOs, but they tend to be a major pain. Why?

In part because they tend to not understand the process.

Now you can be the best FSBO and sharpest “getting it” person out there, but the problem is the buyer agent doesn’t know that. Instead they get a pit in their stomach and subconsciously and they hope the buyers don’t like your house.

True story: I was showing a client 5 homes in one community. One was a Quasi-FSBO. Initially I had no problem with it. But then the hassle began. The MLS remarks said to call first. There were 3 numbers. I called all 3. No answer and no messages about the house being available to see. And then there was a car in the driveway, so do I go in or wait? Then the lockbox was old and jammed. So before I get into the house where I wonder if I am going to walk in on somebody in the shower, I was already praying that my buyers wouldn’t like the place. I thought to myself that this seller doesn’t “get it” and will be 10x the pain in the neck of a properly listed house with a listing agent. Sure enough the buyers also got frustrated before going inside and they didn’t like it. Oh and it was overpriced too, go figure!

So Mr. FSBO, you might be brilliant and savvy, but all those other idiots out there ruined your good name.

With no listing agent, the buyer agent does twice the work for the same pay. Given two identical homes at the same price, most agents will prefer to work with a listing agent.

I know you think all we do is push papers, but the job is about twice as hard without a middle man in the process. And not to mention, our liability triples. FSBOs who don’t get the process are more likely to sue and continue the headaches.

The buyer agent and the buyers will see that it is a Quasi FSBO and again (see above) the BUYER attempts to save the 3%. If I see a Quasi FSBO, the first thing that goes through my head is “this seller has already done the math and is thinking “if I get at least 97%, then I effectively have gotten full list since I saved by not getting a listing agent.” So my (and many agent’s) new baseline will be 3% lower and THEN the price drops (lower offers) start lower from that adjusted lower price.

My mother did flat fee MLS and Quasi FSBO and I saw the effects first hand. And she WAS one of those pain in the neck sellers that give all FSBOs a bad name!

Getting the highest NET is still out agreed #1 goal right? OK bearare with me.

The best way to sell a home is to put your BEST effort forward all at once. Ever heard the expression, “You only have one chance to give a first impression?” well that applies to house selling as well. If all of your marketing and staging and amazing photos all hit at once, then you can get the 2-4 buyers interested at once and that is what gets you top dollar. If you half ass it with those techniques above because you wanted to “lets just see what happens” you become a stale listing. The magic is dead. (this is more about doing the Flat Fee MLS and less about the yard sign, since virtually nobody sees that anyway)

Ok, so what now???

I guess you could find a great discount agent. Nothing is wrong with that! Hell, read my blog on rebating. I was the rebate and discount king… until I got good…

True Story: An old friend that I hadn’t seen in 8 years told me he was about to use a Flat Fee service. He was a doctor. He was very smart. Smart is good. I felt so bad for him, that I said I wouldn’t let him do it, and since I had free time and was fairly new, I offered to put his house on the MLS for free and offer him “full service.” The reason I didn’t charge was I wanted to use this as a test case (so years later I could write about it) and that was the ONLY way that he could 100% believe that I was doing it for HIM and not to make money.

We looked over that price he planned to list for, and we decided to list $10,000 higher. I brought in an interior designer (actually my mom, she was great, but my professional stager takes it to another light years higher level). I took amazing photos that made this TINY place look gorgeous! This was during the bidding war days. We ended up getting 8 offers! After 10 hours straight, just dealing with these offers, I was able to get the highest bid up to $495,000. They told me they would have taken $430k on day one if it was offered. They offered to pay me after the fact, but I turned it down. They walked with $65,000 higher because they got an agent. Now this isn’t NAR’s 25% numbers (see above), but it isn’t bad!

And no I don’t do free deals any more, I’m too busy. But I don’t think it is a bad idea for a new agent to get one under his/her belt. Again, I know I can get the client more, but if a new agent can find a FSBO that thinks agents are worthless, why not?

Ok so now what? Maybe you would be willing to net a little more by adding a discount listing agent to the dough mix. That way the house a) gets maximum MLS exposure and b) you don’t scare off the buyer agents! It might cost a little more (1 or 2% more), but our goal is to get the highest NET possible.

Agreed. But not all discounted agents are created equal (see rebate buyer discount blog). You might get a great one, but if he was so great, wouldn’t he want to try to charge more in order to outpace the $17,000 average annual salary of a Realtor? One great line I heard once was “If they can’t negotiate their commissions well, how good will they be at negotiating and maintaining the list price?” I normally hate all “big company” pitches, but I like that one.

Ok, maybe the agent makes up for the lower commission on volume? Um, ok, sounds great, but when they are faced with a possible 2 week negotiation, is that agent going to take the extra time to fight to get you that last $10,000 for the client? They sure as hell don’t do it for the $100 or $200 extra commission.

Ok, so what about a “full service” non discounted agent? Is that the best route?

Oftentimes NO!! Sorry, but even many of those agents suck (see blog). And what I love is when a brand spanking new agent goes after a $500,000 listing and tries to get a “full” (as they call it), commission.

REALTOR TRICK: One of the “big three” company training procedures is for the new agent to walk into the listing with the listing agreement pre-filled in with a 7%. They then dramatically slash the price and put 6%, as if you are getting a deal. What horse sh*t.

So how do you get the highest NET possible?

This exact question was raised to me by my best friend in Chicago. I couldn’t sell his house since I’m in Virginia. He called me saying how he needed the highest net for XYZ student loan reasons (EVERYONE has a sob story and NEEDS the money). He knew that I was the cheapest and non-rule abiding person that he knew. And as a Realtor, I would tell him how to “save” and do it himself.

I told him NOT to go FSBO for the reasons above. I then had to find him a great agent. I had him send me a couple of names of Realtors that he knew, so I could check them out. One I couldn’t find online, forget him. Another was a BS artist (include graphic). He had the add to the right, it made me feel nauseous.

So how did Frank find a GREAT agent outside of the DC area? I went to a STAGER! An interior designer that helps Realtors sell for top dollar. I figured an agent that uses a stager, now he “gets it.” He knows that people buy on emotion and $500-$2000 or minor changes can help the seller get $5,000 to $15,000 more.

The stager recommended 3 agents. I grilled them and found a great one. Believe it or not I didn’t even try to bargain him down. This guy was great and deserved his commission.

They staged it, took amazing photos and it received 3 offers in the first weekend (another similar unit sat for 70 days!) He walked about with $10k-$15k NET higher than what he expected to get FSBO. And not to mention he is a doctor that wouldn’t have time to deal with everything as a FSBO.

My sister in Seattle is about to sell… guess what I’m going to tell her? Find a great stager, that will find you a great agent, and net more.

So to recap, would you rather “save” $20,000 by bypassing fees, or would you rather NET $20,000 more and remove the hassle factor or doing it yourself?

Before I sign off, make sure you do two things.

  1. Sign up to get this blog via email using the "Subscribe me" on the right side of the page . Updated about once a week.
  2. Make sure you read the comments. The comments have more in depth debate and I encourage you to challenge anything and everything!

- Written by Frank Borges LL0SA- Virginia Broker/ Owner FranklyRealty.com

Blog.FranklyRealty.com Featured in BusinessWeek, CNBC, WSJ etc.

P.s. Please tell me about any typos, I don't like looking dumb.

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3/6/07

Excellence Comes Standard. Frankly Client Bill of Rights, From The Real Estate Gadfly

"Gadfly," 1) a person who upsets the status quo by stimulating innovation by proving an irritant. 2) any of various flies, like a horsefly, that bite or annoy livestock.

First JetBlue left customers on the runway for 10 hours, and followed with a JetBlue Bill of Rights.

Then a class action lawsuit was brought against C0ldwell Banker (Article) for violating RESPA-type laws for steering clients to profit-sharing "partners."

Before there is a further disastrous...
out lash from consumers against Realtors, we must adopt a new standard. All shadiness needs to be removed from the industry and excellence should come standard.

FranklyRealty.com will start in Virginia, DC, MD and I envision shortly other firms will subscribe to the "Frankly Client Bill of Rights" throughout the country. This is not trademarked, go ahead copy me. You'd be an idiot not to.


Who will join us? Who runs a real estate firm that is willing to follow our lead and offer a new elite level of service and disclosure?

While I'm honored to be the first to come out with this, I'm also embarrassed at the same time that this isn't already the default. Consumers might read this and say "d'uh, seems obvious," I agree! But why is it that not one real estate firm in America subscribe to this? YET!

Introducing the Frankly Client Bill of Rights:

#1 No ABA's, Affiliated Business Arrangements

We make our money on the commission, we don't need to make a few hundred bucks steering you. No "One Stop Shopping" filled with partners filling our pockets. (blog on ABAs)

#2 No Admin Fees

These are $200-400 fees invented by many large companies, supposedly for "administrative" costs. They are charged mainly on the sell side, but sometimes on the buy side. The trick is to bury the fee within the already confusing 20 pages of paperwork required for every deal. This charge is simply a JUNK FEE. Don't stand for it. No more having clients sign confusing disclosures unknowingly or leading them to think that it is "normal." We don't charge them, never have. (blog on Admin Fees)

#3 No Dual Agency

Dual Agency is ILLEGAL in some states. I wonder why? Dual Agency is when there is only one Realtor between a buyer and seller. A Dual Agency Realtor can not help both sides. So legally they are not allowed to represent EITHER SIDE, and instead "represent the contract" only. That makes the agent a mere worthless paper pusher. We don't do that. We will only represent our client, the buyer OR seller. In the case where a buyer comes without an agent, they will be an "unrepresented buyer" (like a FSBO) and will sign a disclosure saying who we w ork for. (new blog soon)

#4 No TELLING you what to pay

We won't tell you what to pay for a place. Ever! We won't even answer the "What if you were me" question, since... We aren't you! It is your money, and your risk tolerance. Instead of telling you a price, we will go over a ton of data to consider and conclude with our "VEGAS ODDS SYSTEM" on what the other side MIGHT do and separate it into three categories: Accept, Counter or Walk. Ultimately you decide how aggressive you want to be. (No "selling" blog)

#5 No Home Warranty Insurance Kickbacks

Even though it is illegal to receive a commission for selling insurance (unless you are a licensed insurance dealer), the Home Warranty companies have figured out a way to give agents and firms an "admin fee" of $60 to sell their goods. Why bother? We won't accept that commission as we feel that is illegal. Instead we will pass that "admin fee" to the buyer/seller. This might seem like a small amount, but the principle is what matters. Again we make our money on the commission, we don't need to upsell you a $400 policy just to make another $60.

#6 No Buyer Agent Bonuses/Bribes

We outline our compensation up front in our Exclusive Buyer Agency Agreement (Don't Sign Them Yet blog). If there is a bonus to the buyer agent, the buyer gets that in a form of a rebate on the HUD1. We can't be bribed to push you into a particular listing. (blog on 10% agent bribes)

#7 20 Photos & Custom Domain Name Website Per Listing

It boggles my mind when a $900,000 listing posts 3 photos taken with a camera phone (see Sucky Agents) and then wonders why it didn't sell for 200 days. And this is from a "Top 3" large company, not a "discounter." They even allow agents to check a default button to allow the MLS to dispatch a high school photographer to take a free exterior shot. I call this the free drive-by shooting option. If they checked this option, you have a sucky agent.


Interesting stats: I just looked up a nice bright "Top 3" leading firm. They have 22 listings active. 9 picked the free MLS drive-by option, 8 had only 1 photo and no tours (some overlapped) and only 1* had 20 photos (there were 12 tours which I personally hate). Here is a secret, it only costs Realtors $20 to put 20 photos, so why isn't that mandatory? (every buyer is now saying "Yeah I hate places without multiple photos... well blame them!)

Simple new standard requirement:

  • Each listing must have 20 photos.
  • Photos must be taken with a 15/22mm wide angle camera (like the v570) or from a professional photographer (see Frank's former photo life).
  • The photos will be online within 1 HOUR of the listing.
  • Listings will never have "Photo Coming Soon" or "No Photo Available." Otherwise 1,000+ buyer receiving daily email alerts for new listings won't have a photo, and the listing will have missed the single most important first impression. This is a pet peeve of mine. If your agent has a "No Photo" image the first day after your listing, you have a sucky agent. Tell them to read this and get their act together!

Each listing will also have their own domain name. No need to point prospects to "HugeRealEstateCompany.com" just to get lost looking at another 10,000 homes. Instead prospects can go directly to the photos of the listing with their own domain like: www.2001Odyssey815.com

#8 Professional Staging

We won't list a house unless we can make it look better than a model home. Why? It works. It gets you more money and the house sells faster. (See Bidding War blog). Just yesterday we got 3 offers in 3 days for $20k over what another Realtors said would be the seller's top price (referrals available).

#9 You're High Tech, We're High Tech

How about 100% paperless transactions from start to close? No unnecessary "meeting to sign" papers or trips to Kinkos. We also use instant messaging (myim=FrankLLosa) , cell text messaging and of course email... from our phone. Prefer  paper? We can do that too.

#10 Profit Guarantee

Bubble fears? Scared your agent will talk you into something bad to make a buck? There are few things more painful than losing money on a transaction. We want to lower your risk if you buy from us. If you need to sell your house within the next 5 days or 5 years, and we can't make you a profit, we will sell it for no listing commission. We make money when you make money. If you lose money on a deal, we'll help you out for free. (details coming soon)

Thank you for following Blog.FranklyRealty.com as we recalibrate the real estate industry! Sign up via for updates or email this to a friend.

Are you a buyer or seller? Print this out, have your Realtor sign the Frankly Client Bill of Rights? (Tell me how it goes)

Are you a Realtor with another firm that can't promise the above? Then switch or start your own, maybe I'll even help you!

Thanks for all the comments, keep em coming. And if you like this blog, please pass it on! Oh and tell me if you find typos, I don't like looking dumb.

Written by Frank Borges LLosa- The Real Estate Gadfly

Virginia Broker/ Owner FranklyRealty.com

Blog.FranklyRealty.com Featured in BusinessWeek, CNBC, WSJ etc.

p.s. #11 As with JetBlue, we also promise not to leave you on the runway for 10 hours.

* Wow, I just got goose bumps! Without even knowing it, I was going to email the 1 and only
agent from that firm with 20 photos (I give props if an agent rocks, even in a competing firm). Nobody is going to believe me, but that agent... just switched over to FranklyRealty.com and is our newest elite agent! Cathy Poungmalai! Welcome Cathy!

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1/19/07

Sucky Listing Agents. I Vent.


Ok, I've had it! Yes, many Listing agents suck! I've said it. Off my chest, what a relief.

On the one hand I'm pissed because their laziness adds to my workload 3 fold.
But then on the other hand their suckatude (level of suckiness) makes me look better I guess.

Ok, what am I ranting about?

Here is one example: I just got a reply email from a listing agent selling a $1.5M home in Virginia. I have a client looking to buy a home that is specifically on a golf course backing to one of the holes. Max price is $4M (yes I dropped that irrelevant piece of information just to impress you).

You would think it would be easy for me to find with all my tools. Just do a Matrix search (back end Realtor search) for View= Golf Course. Problem is, if the listing agent doesn't check that box, then it won't magically appear in my search. That agent was either too lazy or too inexperienced (did I say the listing was $1.5M!) and doesn't know how to fill out a simple MLS listing.

And it doesn't end there.

He had only one photo on the listing! You are selling a $1.5M place? I even got ticked off enough that couldn't hold back and I had to ask him directly:

  • "I gotta say, that a house like that with no photo on the MLS, you are doing a TON of harm to your clients. I almost didn't write because of the lack of photos. Can you help me understand why some agents don't use photos? I don't get it. It only costs $12 through keystone [our MLS]."
His reply was:
  • "I do not understand your e-mail. There is a picture on MLS listing and further information on our website."

Um. Thank you for lowering the bar so much that I look like Javier Sotomayor (the world record holding high jumper, A Cuban like me). Yes there was one photo, I meant why did you have only one photo! Not only was it a pain to go to his website and find the listing (that is why the MLS was invented so that all the info could be in one place), it still only had one photo. that is what you call "more information?"

I once had to hire somebody to drive 2 hours to take photos of a $5m mansion because the listing agent only had like 4 photos. He took 100. Actually I do that for every home that I see with a client, I take about 100 photos and I make an online mini album for them to remember each listing. Does your buyer agent do that? And I digress... Back to sucky listing agents...

The secret about MLS photos

If a Realtor is too lazy to take one photo, for free they can have the MLS take one. This entails the MLS paying a high school photographer to literally do a drive by shooting. They slow down the car and grab a shot and hurry on to the next house, a drive by shooting. You can tell if your Realtor opted for that if the full MLS listing says "Photo Option: VIC Exterior Only"

And then to upload 6 photos it costs a whooping $6, and the super rich will splurge and pay $12 for 20 photos!

That isn't the end.

How frequently does this occur? I did a sample search in my building.

8 active listings:
* 4 had no photo at all, not even the free drive by.
* 3 had the free one drive by photo
* 1, only 1 spent $12 and uploaded 6 photos
(full disclosure: The stats aren't ever this bad, this is unusual. I'll get you full stats later)

No wonder some were over 260 days on the market. Yeah the market is slow, but having no photos doesn't help. And one even offered a special $5,000 extra bonus for the agent? Why not have your client save $5,000 and market it well, no, that would be asking too much, how about just not suck.

SOON I WILL POST HERE THE % of homes in ALL of Arlington with and without photos.

What about Virtual Tours? I guess they are ok, but I don't like them personally. They tend to crash my computer and some annoyingly force you to watch the "tour" with romantic zooming in and rainbow transitions with Celine Dion in the background, to add to the mood. Just give me 20 photos, so I can click on the next listing. I'm busy, lets get on with it. Is it that so tough?

When picking an agent, ignore the 4 inch binder that costs $250 to produce and is standard issue from their office (including a group shot of 100 agents, as if that somehow will help sell your house) to win your business. That binder won't sell your listing. Ask him right there in real time to pull up their last 2 listings. See if he ordered the free drive by photographer service. See how many photos they have posted (and he better not trick you into showing you photos on their website or firm website, that is hogwash, nobody will see it, make sure it was on the MLS and that they paid the $12). And then take that binder and keep it in your car trunk. They work great when you need something heavy to put under your tire after parking on a steep hill in the winter.

Oh and if any of my competition is listening, when you put up a listing, you might want to have your photos ready and upload them that night. Why? Well the following morning will be your most important listing day? Why? Because your new listing is sent automatically (not spammed) to a ton of people that specifically signed up for email alerts in your listing's area. If you put in your photos a day or two later, guess what? Your NEW and exciting new listing will have "photo coming soon" and will oftentimes be trashed.

Also did you know that a listing with multiple photos gets seen exactly 6 times more frequently online? I hate stats, but I believe these. Who wants to waste hours at work surfing and looking at houses if there are any photos?

So my main issue is a lack of photos on the MLS, secondly I have issues with an agent that won't fill out important details on the MLS. Those two might not seem like major things, but they are early indicators to future problems and other laziness.

How hard is that agent going to fight to get you that last $10,000 if they can't do something as simple as market your property with multiple photos?

Update: You need to see Norm Fisher's blog about “The Unbelievably Bad Real Estate Photography Hall of Fame and the virtual tour!

- Written by Frank Borges LL0SA-

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1/17/07

Listing Case Study: Bidding War! Market Turn Around? Or Good Agent?

SOLD! 14 Days, 3 Written Offers, Above List! A Case Study.

What is going on here?
A bidding war in the dead of Winter? (slight exaggeration, it actually closed in Dec, but was under contract in mid Nov). Is it possible in this market to have had 3 written bona fide offers that were bid above list price,

even after those confusing seller concessions? Is this the tipping point and the start of a major market recover? Or was this an isolated incident involving a great agent and his professional stager?

In this blog I will expose exactly how this was done. None of the regurgitated "How to sell your home" articles that Realtors get added to their website as part of their $299/yr internet website package.

Some of you will take this information and try to sell your home yourself (which is a pretty hilarious blog in and of itself), and others will use it to kick their Realtor into shape. Not a problem, but the smart ones will just call me (or email). Oh and I guess some Realtors might read this too and use these techniques. I say, no need to compete, just join me, I have to have more up my sleeve than just this, right?).

A Listing Case Study: (Do not try this at home, or expect it from your current Realtor)

Property: Fairfax Condo

Hurdles:
  1. The place was a wreck.
    (Sorry C&C, I love you all but it needed work, and I think you'd agree). For example they got a $3,000 carpet allowance when they bought the place... but they didn't change the carpet. I have to ask permission before I can link to the entire album, but here are a couple BEFORE PHOTOS:
  2. Competition! There were 4 other units in the community for sale, some for 100 days. One of the units had the exact same floorplan!

  3. Pricing. Picking a price was very tough. There was a ton of data that was all over the place. Believe it or not, I tend to not come to a price until AFTER I'm hired. Why? I don't do the typical interview of several listing agents, all of which come in with a suggested price. I learned from my mother's mistakes growing up, she always picked the agent with the highest suggested price, it never worked out well. Now that I'm in the business, I found out that frequently novice agents recommend a high price, just to get